Category: Hospitality

staff opening hotel room
Tips for Attracting VIP Guests

How hotels can appeal to VIPs and win their stay. While most hotels know how to appeal to the average traveler, they may not know how to step up their game and attract VIP guests.  While many brands assume that VIPs are looking for lavish accommodations, personal butlers, and the like, experts disagree.  They explain…

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Hospitality Management Corporation Appoints Joe Luck SVP Development

Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC), proudly announces the addition of Joe Luck.  Luck will be leveraging HMC’s diverse platform and experience to service additional 3rd party hotel management opportunities, evaluate new partnerships, and coordinate with existing properties and clients to enhance existing relationships.  The company continues its ongoing business expansion efforts…

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hotel front desk
3 Major Customer Service Trends for the Digital Age

Learn how customer service in the hospitality sector has changed in the digital age. Today, technology and the Internet has changed the way that hotels do business.  For instance, the ways that hospitality brands handle customer service has changed considerably in the digital age.  But which changes are most significant across the industry?  Here are…

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maid making bed
Luxuries That Improve Customer Satisfaction and RevPAR

Offering the right perks to impress guests and boost revenue per available room (RevPAR). Revenue per available room (RevPAR) is an accurate measure of how a hotel is doing.  This measure takes into account the hotel’s occupancy rate and its average daily rate to get a more exact estimate of the revenue that the property…

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business team on computers
The Role of Middleware in Hotel Tech

How middleware can improve hotel operational efficiencies. When it comes to utilizing technology, hotels face many challenges.  For instance, while some systems are brand new, others were developed long ago.  This gap creates an inefficient tech landscape as the different components do not always communicate or work together intuitively.  However, hotels can bridge this gap…

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