COVID- 19 has adversely affected hotels across the world. Hotel owners must now make the right personnel decisions to survive and thrive in the future.
Here are some decisions that hotel owners need to make to thrive after the coronavirus crisis:
Some People Will Need to Go
Layoffs are hard and emotionally draining for any company, but sometimes it is unavoidable to prevent redundancies. Every business should try to offer its personnel guaranteed employment, but not at the expense of the hotel’s financial viability. Before you downsize, however, you can provide staff with other work.
Consider Repurposing Your Staff
Offering your employees alternate work to keep them on the payroll is a generous act of kindness. Many hotels are using this tough time for maintenance tasks such as cleaning, painting, renovating, fixing damaged appliances, etc. You can also find work for your staff by collaborating with your local hospital to provide lodging and meals to healthcare workers.
It is the responsibility of the senior executives to look after the basic needs of the hotel’s personnel. If your hotel is staying open during COVID- 19, allow your employees to work on flexible hours, and avoid micromanagement.
Invest in Employee Training
You can utilize this time by training your employees to advance their overall hospitality careers. These educational opportunities can give more value to your business in return.
Engage and Empathize with Your Employees
Just like you are struggling to keep your hotel business alive, your employees are having a hard time protecting their family and paying the bills. Encourage your staff to talk about their problems by maintaining an open-door policy at work. You can also provide them with relief funds to help them meet their basic needs.
These are some personnel decisions you might want to consider to survive the lockdown. Learn to successfully analyze every aspect of your organization and stay up-to-date with the latest hospitality trends at the California Lodging Investment Conference. Contact us to learn more about this fantastic informational and networking event.