Day: November 15, 2018

Understanding J.D. Powers’ Guest Satisfaction Survey
Understanding J.D. Powers’ Guest Satisfaction Survey

What those in the hospitality business can take away from this year’s J.D. Power guest survey. According to the J.D. Power 2018 North America Hotel Guest Satisfaction Index, guest satisfaction rates have improved in every area of study this year. Here are some of the things that those in the hotel industry can take away…

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