Which hotel trends are hot this year?
Those in the hospitality business know that keeping up with the latest trends is an important part of remaining relevant and improving the guest experience. But which trends have top hotels adopted so far in 2019? According to general managers, here’s what’s been taking the hospitality business by storm.
1) Digital Engagement
Technology continues to be a major factor in offering guests a personalized experience. New programs, such as text-messaging services, allow guests to communicate with front desk staff in real-time. This allows them to make requests and receive information in a quick and convenient manner. Other key pieces of hospitality tech include mobile room keys and remote check-in and out.
2) Dining Experiences
Another rising trend is offering guests unique culinary experiences during their stay. For instance, many hotels focus on offering food and drink options that capture the local food scene. This can be accomplished by serving local craft beer, sourcing produce from local growers, changing menus based on the season, and inviting local chefs to develop menus. Hotels without onsite dining options can also provide local dining experiences through the use of digital platforms that offer guests local restaurant recommendations.
3) Sustainable Operations
As travelers become more concerned with environmental and social issues, many hotels have adopted initiatives to promote sustainable practices. For instance, this year has seen top hotel brands pledge to eliminate the waste created by disposable straws and plastic flatware, reduce their energy consumption, and cut down on water usage.
These are three of the top hotel trends seen in 2019. Are you interested in learning more about new guest experience trends? Then get the information you need by meeting and connecting with all the top California lodging professionals at the California Lodging Investment Conference. Contact us today to learn more about this fantastic informational and networking event.
