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Ways to Improve Your Hotel Guest Satisfaction and Increase Retention
Ways to Improve Your Hotel Guest Satisfaction and Increase Retention

Following the implementation of mass vaccination campaigns across the U.S., the hospitality industry is beginning to record a steady increase in customer numbers. However, hotel bookings are still way below their pre-pandemic levels. Consequently, hotels now have to compete for business fiercely. Here is a look at some of the strategies you as a hotelier…

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Hotel Technology Trends for 2022 to Offer Better Customer Experience
Hotel Technology Trends for 2022 to Offer Better Customer Experience

Technology is making it easier to do business no matter what industry you work in. The hotel and hospitality industry has access to some of the most innovative technology in the world. By implementing the latest advancements, hotels can provide better service to more guests much faster and more efficiently than ever before. The ultimate…

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Effective Tips for Improving Hotel Guest Satisfaction and Retention
Effective Tips for Improving Hotel Guest Satisfaction and Retention

Hotel owners and managers work hard to maintain a level of customer satisfaction that will keep guests coming back. For a hotel to be successful, guest retention is a must. So, how do you go about accomplishing these tasks? It’s fairly simple if you think about it. This is definitely one case where common sense…

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Pay Is Only a Part of the Labor Problem
Pay Is Only a Part of the Labor Problem

The numerous resignations of Americans during the pandemic have led to a major labor shortage. However, it’s not just about higher pay. At a recent Lodging Industry Investment Council meeting, hotel executives shared ideas about attracting and retaining talented employees. Here’s a look at some of the insights and experiences revealed at the meeting. State…

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CEOs Share Simple Strategies to Improve Diversity of Hotel Workforce
CEOs Share Simple Strategies to Improve Diversity of Hotel Workforce

An emerging topic in the hotel industry is corporate diversity, equity, and inclusion (DE&I). Various speakers at the recent NYU International Hospitality Conference shared their strategies for improving diversity in the industry. Here’s a look at some of the ideas discussed that can lead the hotels toward more diverse workforces. Breaking Down Workplace Demographics One…

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