Software to Improve the Quality and Consistency of Guest Services

Software to Improve the Quality and Consistency of Guest Services

Learn how task software is improving guest services.

In the past couple of years, there has been an evolution of the software that hotels use to manage their everyday functions. For instance, new hotel task software platforms can help to schedule and manage tasks such as housekeeping, engineering services, front desk functions, and guest requests. This is turn can allow hotels to improve the quality and consistency of their guest services. Read on to learn more about these new types of task software in action.

Task Software at Work

To gain a better understanding of how task software can assist in the management of everyday services, consider the task of getting a room ready for a new guest. Not only can the task software be used to schedule housekeeping at a time when the guest is out of the room, but this same software can remind housekeeping staff about any special requests that the client has made. This will ensure that the task is completed in a timely manner and in a way that satisfies the guest’s needs. Additionally, this software will remember this information, making sure that housekeeping services will be completed to the guest’s liking time after time. Finally, because this software can be used to track how long it takes for the task to be completed, it can help hotel management identify which staff members require more training or when there are simply not enough employees to take care of everything that needs to be done.

Satisfaction on All Sides

Obviously, when tasks are completed on time and as requested, guests are happier and more satisfied with the overall quality of their stay. However, using task software can also increase rates of employee satisfaction as well. This type of software keeps their days organized and makes it easy for them to allocate their time in a productive manner. Additionally, as this software can alert management to the need to hire new employees when census is low, this also saves employees from overworking themselves as they struggle to get everything done.

This illustrates some of the benefits that come from using task software in the hospitality industry.  Curious to learn more about the tech trends that can improve your hotel’s ability to serve its guests?  Then get the advice you need by meeting and connecting with all the top California lodging professionals at the California Lodging Investment Conference.  Contact us today to learn more about this fantastic informational and networking event.


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