Strategies for Responding to a Crisis on Your Property
How should you respond publicly to a major issue at your hotel? For many hotel managers and owners, experiencing a crisis on their property is a worst-case scenario. Unfortunately, most emergency situations are simply unavoidable, and the best you can do is respond in a professional and organized manner. Here’s what you should do to…
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The Review Sites Every Hotelier Needs to Know About
Here are some of the top hotel review sites that people in the hospitality industry need to know about. In today’s digital age, online reviews can make or break your hotel. In fact, 95% of travelers report that they read online hotel reviews when making booking decisions. While industry giant, TripAdvisor has been the favored…
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Top 10 Dining Trends for 2019
Learn about the top dining trends that experts expect to see this New Year. Recently, Benchmark Resorts & Hotels released their Top Ten Dining Trends for 2019 as predicted by the executive chefs and culinary experts working at their 80 luxury hotels, resorts, and restaurants. This report is highly anticipated every year, as it provides…
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Taking Precautions to Keep Housekeeping Staff Safe
Learn how you can protect your housekeeping staff. Your housekeeping staff is an essential part of your hotel’s ability to operate, which is why it’s so important to show them the care and respect they deserve. Unfortunately, housekeepers are subject to some very serious on-the-job threats, and their risk for injury is high. This is…
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Avoid These Mistakes When Capturing and Implementing Guest Feedback
Learn how your hotel can successfully collect and use guest feedback. Today, hotel brands are highly-dependent on customer satisfaction for the success of their business. This is why individual feedback from guests must be taken seriously and addressed quickly. However, many hotels run into issues when they attempt to gather and interpret guest feedback. Here…
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