Hotel Technology Trends for 2022 to Offer Better Customer Experience
Technology is making it easier to do business no matter what industry you work in. The hotel and hospitality industry has access to some of the most innovative technology in the world. By implementing the latest advancements, hotels can provide better service to more guests much faster and more efficiently than ever before. The ultimate…
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Effective Tips for Improving Hotel Guest Satisfaction and Retention
Hotel owners and managers work hard to maintain a level of customer satisfaction that will keep guests coming back. For a hotel to be successful, guest retention is a must. So, how do you go about accomplishing these tasks? It’s fairly simple if you think about it. This is definitely one case where common sense…
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Pay Is Only a Part of the Labor Problem
The numerous resignations of Americans during the pandemic have led to a major labor shortage. However, it’s not just about higher pay. At a recent Lodging Industry Investment Council meeting, hotel executives shared ideas about attracting and retaining talented employees. Here’s a look at some of the insights and experiences revealed at the meeting. State…
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CEOs Share Simple Strategies to Improve Diversity of Hotel Workforce
An emerging topic in the hotel industry is corporate diversity, equity, and inclusion (DE&I). Various speakers at the recent NYU International Hospitality Conference shared their strategies for improving diversity in the industry. Here’s a look at some of the ideas discussed that can lead the hotels toward more diverse workforces. Breaking Down Workplace Demographics One…
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How Hotel Employment Strategies Have Evolved Post-pandemic
Over the past year, the hotel management has been compelled to explore a new approach to hiring and retaining employees. Due to the growing labor shortage, hotel managers must rethink labor, wages, qualifications, and hiring. Here’s a look at the new emerging paradigm of hotel employment strategies. Reward with Higher Pay Much of the labor…
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