Effective Tips for Improving Hotel Guest Satisfaction and Retention
Hotel owners and managers work hard to maintain a level of customer satisfaction that will keep guests coming back. For a hotel to be successful, guest retention is a must. So, how do you go about accomplishing these tasks? It’s fairly simple if you think about it. This is definitely one case where common sense…
Read Article →
Pay Is Only a Part of the Labor Problem
The numerous resignations of Americans during the pandemic have led to a major labor shortage. However, it’s not just about higher pay. At a recent Lodging Industry Investment Council meeting, hotel executives shared ideas about attracting and retaining talented employees. Here’s a look at some of the insights and experiences revealed at the meeting. State…
Read Article →
CEOs Share Simple Strategies to Improve Diversity of Hotel Workforce
An emerging topic in the hotel industry is corporate diversity, equity, and inclusion (DE&I). Various speakers at the recent NYU International Hospitality Conference shared their strategies for improving diversity in the industry. Here’s a look at some of the ideas discussed that can lead the hotels toward more diverse workforces. Breaking Down Workplace Demographics One…
Read Article →
How Hotel Employment Strategies Have Evolved Post-pandemic
Over the past year, the hotel management has been compelled to explore a new approach to hiring and retaining employees. Due to the growing labor shortage, hotel managers must rethink labor, wages, qualifications, and hiring. Here’s a look at the new emerging paradigm of hotel employment strategies. Reward with Higher Pay Much of the labor…
Read Article →
Hotel Reputation Management: An Overview
Every hotelier should be aware of hotel reputation management strategies. These days a large percentage of hotel guests make lodging choices by reading online reviews from fellow consumers. That’s why it’s a good idea to know what your guests are saying about your hotel. Here are important points to know about hotel reputation management. Importance…
Read Article →
