3 Major Customer Service Trends for the Digital Age
Learn how customer service in the hospitality sector has changed in the digital age. Today, technology and the Internet has changed the way that hotels do business. For instance, the ways that hospitality brands handle customer service has changed considerably in the digital age. But which changes are most significant across the industry? Here are…
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California Hotel Construction Continues Record Pace July 2019
Atlas Hospitality Group recently released its California Hotel Development Survey 2019 Mid-Year. Thirty-six hotels opened in the first half of 2019, versus 26 in the same period of 2018. The number of hotels under construction increased 28% (from 183 to 234), and the number of new rooms under construction went up 25% (from 25,872 to…
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Luxuries That Improve Customer Satisfaction and RevPAR
Offering the right perks to impress guests and boost revenue per available room (RevPAR). Revenue per available room (RevPAR) is an accurate measure of how a hotel is doing. This measure takes into account the hotel’s occupancy rate and its average daily rate to get a more exact estimate of the revenue that the property…
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The Role of Middleware in Hotel Tech
How middleware can improve hotel operational efficiencies. When it comes to utilizing technology, hotels face many challenges. For instance, while some systems are brand new, others were developed long ago. This gap creates an inefficient tech landscape as the different components do not always communicate or work together intuitively. However, hotels can bridge this gap…
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How Hotels Get Ready for Summer
A look into how hotels prepare for the summer rush. Most hotels, both in the U.S. and abroad, get the most business during the summer months. To prepare for this rush, hotel staff must take many steps to ensure that their properties are ready. Here are some of the things that hotels do to refresh…
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