J.D. Power Studies Show Poor User Experience for Hotel Apps and Websites
J.D. Power reports that many hotel apps and websites are lagging behind those of online travel agencies (OTAs) and other industry disruptors when it comes to customer satisfaction. The recent J.D. Power 2019 U.S. Travel App Satisfaction Study and the J.D. Power 2019 U.S. Travel Website Satisfaction Study revealed that many legacy brand hotel apps…
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Overview of San Diego’s Travel and Tourism Industry
Experts weigh in on the current state and future expectations for San Diego’s travel and tourism sector. Currently, San Diego has a very strong travel and tourism industry, with hotels performing particularly well. However, experts are concerned about the future of this industry. While a wave of new hotel properties is coming in the next…
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New Disney Hotel in the Works
Learn about the new hotel proposed by Disneyland. Recently, Walt Disney Co.’s Disneyland Resort has filed paperwork with the City of Anaheim to develop a new property. The new, 350-room tower would be within the Disneyland Hotel footprint for members of Disney Vacation Club (Disney’s timeshare program). If the new building is approved, then the…
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Hotel Revenue Shifts Indicate Changes in Guest Priorities
What hotel investments say about changing guest preferences. To attract guests, hotels must appeal to their interests. However, as new generations of travelers emerge, hotels must understand their priorities and make meaningful changes to address these shifts. As such, changes in hotel expenditures often reveal changing guest preferences. By looking at hotel revenue, here are…
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Travel Perks Influence Younger Travelers More Than Their Older Counterparts
A new study reveals that Gen Z and millennial travelers consider perks far more than older generations. A new study conducted by Yes Marketing revealed that Gen Z and millennial travelers are twice as likely than older travelers to consider perks the most significant factor when choosing a travel or hospitality brand. The findings from…
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