Understanding J.D. Powers’ Guest Satisfaction Survey
What those in the hospitality business can take away from this year’s J.D. Power guest survey. According to the J.D. Power 2018 North America Hotel Guest Satisfaction Index, guest satisfaction rates have improved in every area of study this year. Here are some of the things that those in the hotel industry can take away…
Read Article →
Tips for Reducing Workers Comp Insurance Claims on Your Property
Learn how you can save on your workers comp costs. As the owner of a hotel property, you understand that workers are vulnerable to on-the-job injuries. While some incidents are completely unavoidable, many on-site injuries can be prevented by taking the appropriate precautionary measures. Here’s what you can do to reduce the number of workers…
Read Article →
How You Can Use Influencers in Your Hotel Marketing Strategy
Learn how you can use the power of social media influencers to promote your hotel. As the internet continues to evolve, so does the hotel marketing industry. Now, instead of traditional advertisements (print, radio, television, etc.), more and more marketing campaigns are based around social media and those who command a significant amount of influence…
Read Article →
Top Hotel Guest Annoyances
Learn which behaviors and situations irritate hotel guests the most. A new study conducted by Northstar Research Partners on behalf of Expedia delved into the top issues that resulted in annoyed hotel guests. While the findings from the survey were not all that surprising, here is a breakdown of what the study revealed. Peace and…
Read Article →
Here’s What Millennials Want from Their Hotels
New research identifies what millennial travelers are looking to get out of their hotel stays. A research study organized by FutureBrand Speck (part of Interpublic Group) looked to assess what millennial travelers (those aged 22-37) were looking to get out of their hotel experience. Here are some of the key findings identified by the study’s…
Read Article →
